Process-driven CRM for marketing, sales and service

About bpm’online

bpm’online is a global provider of BPM technologies and CRM for sales, marketing and service and is designed to empower organizations to accelerate time-to-strategy execution.

Next generation CRM: all about business process excellence

bpm’online is a premium vendor of process-driven cloud based software for marketing, sales and service automation. The beauty and core value of bpm’online products are the out-of-the-box processes that guide users through the most effective actions to accelerate results. Users love bpm’online’s engaging interface with its social look and feel, free from redundant information that keeps them focused on what’s relevant.

bpm’online marketing

Multichannel marketing software to deliver demand generation excellence

  • 360° customer view
  • Segmentation
  • Lead scoring
  • Lead management
  • Landing pages management
  • Omnichannel campaigns
  • Email marketing
  • Event management
  • Marketing resource management
  • Loyalty / reward program management

bpm’online sales

Sales force automation to manage the complete sales cycle

  • 360° customer view
  • Opportunity management
  • Orders and invoices management
  • Field sales
  • Sales forecasting
  • Products and services
  • Quote management
  • Contract management
  • Document flow automation
  • Territory and quota management
  • Project management

bpm’online service

Innovative customer service tools to deliver exceptional customer experience

  • 360° customer view
  • Agent workplace
  • Omnichannel communications
  • Customer portal
  • Case management
  • Service catalog
  • Service level agreement
  • Knowledge management
  • Problem management
  • Feedback management
  • ITIL-processes

Deployment Options

Hosted in the cloud

Installed and operated from a customer’s in-house server and computing infrastructure

bpm’online has been widely recognized by key industry analysts, receiving multiple awards

bpm’online named a Leader in the Forrester WaveTM: CRM Suites, 2016

bpm’online is positioned as a Leader in Nucleus Research CRM Value Matrix 2h 2016

bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix

bpm’online has been included in the Gartner Magic Quadrant for CRM Lead Management, 2017

bpm’online has been included in Gartner Magic Quadrant for Sales Force Automation, 2017

bpm’online has been included in Gartner Magic Quadrant for the CRM Customer Engagement Center, 2016

Featured Blog Posts