Use Case

Shopping Cart Abandonment


There is nothing worse than seeing hundreds or even thousands of potential sales lost because visitors abandon your shopping cart or application. Imagine if you could reach out to those at-risk visitors before they left your website to answer their questions and assist them with completing the desired task.


By utilizing LivePerson, you can target individuals on your website and present the option to chat with them depending on the visitor’s behavior or situation. These proactive interactions with visitors on your website mean you can assist with any cart or application questions they have in real time, reduce abandonment rates and increase your conversion rates.


By leveraging LivePerson’s proactive chat during a visitor’s journey at very specific points, you can directly influence visitor behavior in a positive manner. Proactive chat can be designed to engage based on visitor persona or behavior, so you can present the right content at the right time to the right visitor.