By: Derrick Chin On: October 31, 2019 In: Oracle, Service Cloud Comments: 0

It’s that season again. This weekend many of us will need to readjust our clocks due to daylight savings time. That got me thinking. Since we are getting ready to adjust our clocks, what else should we take time to review?

Read more
By: Derrick Chin On: September 30, 2019 In: Oracle, Service Cloud Comments: 0

Sometimes the right path is not the easiest one, but with CPI's Oracle Service Cloud Blog it can be. 

Read more
By: Christy Green On: September 17, 2019 In: Oracle, Service Cloud Comments: 0

Release 19C is now available! Some of the enhancements included are listed below.

Read more
By: Colin Doggett On: June 26, 2019 In: Oracle, Service Cloud Comments: 0

Our June Ask the Experts webinar focused on project management for your Oracle Policy Automation project. Here's the recording of the webinar and a few highlights on the topic as well:

Read more
By: Christy Green On: June 19, 2019 In: Oracle, Service Cloud Comments: 0

Oracle Service Cloud Release 19B has been unveiled, and it includes some exciting new enhancements and features!

Read more
By: Colin Doggett On: May 28, 2019 In: Oracle, Service Cloud Comments: 0

Every day we take security into consideration as we go through our daily lives. You lock our doors, secure our credit cards and monitor the world around us. But how are you taking steps to secure your CRM?

Read more
By: Derrick Chin On: March 28, 2019 In: Oracle, Service Cloud Comments: 0

March Ask the Experts webinar focused on optimizing Oracle Service Cloud for your companies needs.  Here's a recording of the webinar and a few highlights on the topic as well.

Read more
By: Christy Green On: March 06, 2019 In: Oracle, Service Cloud Comments: 0

Check out the latest updates to Oracle Service Cloud Release 18D. Here is the video and highlights of release 18D!

Read more
By: Colin Doggett On: February 13, 2019 In: Oracle, Service Cloud Comments: 0

When does Oracle Policy Automation represent a better solution than an Ask a Question Form?

Read more
By: Derrick Chin On: January 23, 2019 In: Oracle, Service Cloud Comments: 0

At the beginning of every year, your team reflects on what had made the previous year successful, so that you can plan for greater success in the following year. Many teams look at staffing, sales development strategies, and operations as keys to continued success, but there are often other contributing factors.

Read more