By: Gavin Waggoner On: August 02, 2017 In: Interactive Intelligence, Pure Cloud Comments: 0
By: Kory Salem On: June 19, 2017 In: Interactive Intelligence Comments: 0

As a long standing Interactive Intelligence partner, I was both excited and anxious to attend this year’s Genesys CX-17 conference. Not knowing what the conference would bring verses the old Interactions days, I entered with an open mind. In looking back there were three big revelations I discovered.

Read more
By: Gavin Waggoner On: June 05, 2017 In: Interactive Intelligence Comments: 0

PureConnect 2017 R3 was released May 2, 2017. This release includes features specifically aimed at customer engagement improvements as well as the agent experience in a web browser. Interaction Connect contains enough improvements for a dedicated discussion, so in this blog I will focus specifically on those improvements.

Read more
By: Kory Salem On: April 19, 2017 In: Interactive Intelligence Comments: 0
By: Gavin Waggoner On: April 13, 2017 In: Interactive Intelligence Comments: 0
By: David Currier On: March 28, 2017 In: Interactive Intelligence Comments: 0
By: Chris Laughlin On: March 16, 2017 In: Interactive Intelligence, Queued IN Comments: 0