By: Max Greene On: September 21, 2018 In: Contact Center Comments: 0
By: Paul Ridenhour On: August 10, 2018 In: Contact Center Comments: 0
By: Jimmie Chevrier On: July 26, 2018 In: Contact Center Comments: 0

One of the best and most effective ways a contact center manager can get to know their agents is through the practice of transcript reviews. A manager can really only spend a very limited time observing any one agent on the floor, so reviewing transcripts will provide a massive amount of information about what the agents are doing in the trenches and afford the manager the opportunity to provide better coaching for all the agents.

Read more
By: Norman Seto On: June 22, 2018 In: Contact Center Comments: 0
By: Mike Stettler On: January 07, 2018 In: Contact Center Comments: 0
By: Colin Doggett On: December 15, 2017 In: Contact Center Comments: 0
By: Mike Stettler On: October 31, 2017 In: Contact Center Comments: 0
By: Colin Doggett On: October 24, 2017 In: Contact Center Comments: 0
By: Chris Laughlin On: July 17, 2017 In: Contact Center Comments: 0
By: Derrick Chin On: June 14, 2017 In: Contact Center, Queued IN Comments: 0