By: Derrick Chin On: September 30, 2019 In: Oracle, Service Cloud Comments: 0

Sometimes the right path is not the easiest one, but with CPI's Oracle Service Cloud Blog it can be. 

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By: Derrick Chin On: September 25, 2019 In: Contact Center Comments: 0

The year 2020 used to seem so far away. Now it’s only a few months away. Just like any other year, it’s budgeting season for many of you, and we want to make sure you’re making the right bets so you can have another successful year. Here are 4 questions […]

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By: Dave Clark On: September 19, 2019 In: Genesys, Interactive Intelligence, PureConnect Comments: 0

Support for Nuance Vocalizer 5.x (Text to Speech Engine) and Nuance Recognizer 9.x (Automated Speech Recognition) ended on the Genesys PureConnect (CIC) platform for Version 2018 R1 and newer. This comes with both good and bad news. First the bad news, Recognizer 9 licenses are not compatible with newer versions […]

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By: Christy Green On: September 17, 2019 In: Oracle, Service Cloud Comments: 0

Release 19C is now available! Some of the enhancements included are listed below.

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By: Miller Ray On: August 30, 2019 In: Contact Center Comments: 0

Have you ever interacted with a customer service representative and it seemed like you were in two completely different conversations? No matter what you said the agent would include something in their response that seemed out of place! Let’s take a look at what may be the cause. Most customers […]

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By: David Currier On: August 22, 2019 In: Genesys, Interactive Intelligence, PureConnect Comments: 0

Missing reporting data can be frustrating and more importantly, business-impacting. If you use Genesys PureConnect, you have almost certainly experienced times where the system was temporarily unable to write to the reporting database... which results in reports that don't contain the expected data.

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By: Colin Doggett On: June 26, 2019 In: Oracle, Service Cloud Comments: 0

Our June Ask the Experts webinar focused on project management for your Oracle Policy Automation project. Here's the recording of the webinar and a few highlights on the topic as well:

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By: Kory Salem On: June 24, 2019 In: Genesys, Interactive Intelligence Comments: 0

If this is your first time hearing about Altocloud, it is a very compelling addition to the Genesys product offerings and as of June 5, it is available in PureCloud!

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By: Christy Green On: June 19, 2019 In: Oracle, Service Cloud Comments: 0

Oracle Service Cloud Release 19B has been unveiled, and it includes some exciting new enhancements and features!

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By: Colin Doggett On: May 28, 2019 In: Oracle, Service Cloud Comments: 0

Every day we take security into consideration as we go through our daily lives. You lock our doors, secure our credit cards and monitor the world around us. But how are you taking steps to secure your CRM?

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