If this is your first time hearing about Altocloud, it is a very compelling addition to the Genesys product offerings and as of June 5, it is available in PureCloud!
So what is it? Altocloud is a real-time journey analytics platform that observes and analyzes visitors on PureCloud customer websites. Altocloud predicts the real-time probability for visitors so that they can achieve the desired business outcome. It then offers the most appropriate and effective channel to help visitors complete their journey. PureCloud currently supports Altocloud with web chat.
If you are a PureCloud customer and you do business on your website, I highly recommend getting familiar with Altocloud. It holds the promise to truly transform how you interact with customers giving insight into their journey and helping predict how to interact with them to best achieve the results you are looking to accomplish. That can be things like reducing cart abandonment or offering proactive assistance and screen sharing to a frustrated visitor.
If you’d like to learn more about how this initial release works with PureCloud, here’s a link to the article on the PureCloud Resource Center:
If you’d like to know more, feel free to reach out to our CPI team. Enjoy dreaming about the possibilities!