By: Colin Doggett On: August 23, 2018 In: Oracle, Service Cloud Comments: 0

August’s Ask the Experts webinar focused on Oracle Policy Automation. I wanted to share a few highlights on the topic as well as the recording of the webinar.  I hope you find the information helpful and insightful!

What is Oracle Policy Automation?

  • A way to provide consistent user experiences
    • Consistent Design Principles
    • Intuitive interface Across Platforms (Web/Mobile)
    • Offline Mobile Capable
  • A process-based approach to building capability
    • Enables the automation of decision processes while limiting the need for FTE resources
    • Version capabilities drive proper change management behaviors
  • A tool capable of integrating to:
    • CRM’s
    • Data Repositories

What can I use it for?

  • Benefits Calculation
  • Employee Screenings
  • Replacement to Paper Forms
  • Complex “Ask a Question” Pages
  • Calculators
  • Authorizations
  • Licensing Process
  • Warranty
  • Health Diagnosis
  • Retail Returns
  • Question-Based Diagnostics
  • Emergency Response Plans
  • Complaint Resolution
  • Eligibility Processes

Have questions about Oracle Policy Automation? Reach out to me. I’d love to chat with you.

Thanks for reading/watching!

Ask CPI's Oracle Service Cloud Experts