By: Derrick Chin On: December 13, 2018 In: Oracle, Service Cloud Comments: 0

Learn reporting tips and tricks to start your New Year off on the right foot. In this video, Derrick Chin (Director of CX Solutions at CPI) shares his expertise on report functions.

Reporting Tricks

This video will cover:

  1. Translating a product ID to a label
  2. The condition “counted only if”
  3. Changing the values in a report

If you have creative or interesting ways you use report functions, please share in the comments below.