CPI Oracle Service Cloud 10-Week Administrator Training Course

Go Beyond Tasks and Learn Unique Approaches and Uses for Service Cloud


The 10-week course is focused on taking you beyond the basics of Oracle Service Cloud. During the training, you will dive into the tool and uncover how it influences your agents’ and customers’ experiences. 

Through a mix of classroom-style teaching and hands-on training labs, you will have the opportunity to explore your curiosities and gain in-depth knowledge of Oracle Service Cloud.

Learn How to

  1. Manage Staff and Access/ Mailbox Configuration
  2. Configure Workspaces and Workflows
  3. Create Business Rules and Custom Data Objects
  4. Manage and Create Templates and Surveys
  5. Understand Basic Reporting and Analytics
  6. Create and Maintain Knowledge Base

Preview actual training classes

Configure Workflows

Manage Staff Accounts and Profiles

Design Workspaces


Week 1 – Manage Staff and Access/ Mailbox Configuration
Week 2 – Configure Workspaces
Week 3 – Configure Workflow
Week 4 – Business Rules
Week 5 – Skill Builder
Week 6 – Message Templates/ Surveys
Week 7 – Reporting and Analytics
Week 8 – Create Guides and Scripts
Week 9 – Custom Objects and Object Relationships
Week 10 – Knowledge Base Administration

Designed for

This course is designed for both the technical and business side end users. Technical aptitude is preferred but not required.

How it Works

  • Duration: Two 1-hour sessions per week for 10 weeks (20 hours of classroom time and 20 hours of self-study)
  • Format: Instructor-led online


  • $3,995 for the first two participants
  • $995 for each additional attendee

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