As a Gold Partner, we have a staff of career professionals dedicated to contact center operational and technology best practices. Our goal is to be a true partner and trusted advisor helping you use the appropriate technology to achieve impactful business goals.
Genesys is a global, omnichannel customer experience and contact center solution leader. Its customer experience platform and solutions help companies engage effortlessly with their customers across all touchpoints, channels and interactions to deliver differentiated customer journeys while maximizing revenue and loyalty.
“After learning what CPI has done for large companies like Lucas Oil Stadium, I was confident they could meet our needs here at Marian University. CPI has exceeded our expectations!”
Assistant Vice President and Chief Information Officer | Marian University
“The Genesys PureConnect customer engagement suite can work wonders, particularly when you have a great partner like CPI leading the deployment,”
CIO | Celadon Trucking Services, Inc.
A unified, all-in-one cloud customer engagement and employee collaboration solution. It is easy to use and deploy with a modern user experience, offered on the most disruptive platform in the industry.
A proven all-in-one multichannel engagement offer that is rapid to deploy, simple to administer, flexible, tailorable and cost-effective for midsize to large organizations.
Only true omnichannel customer engagement suite for global business to deliver competitively superior experiences – providing real-time contextual journeys, world-class orchestrated routing and digital transformation at any scale.