Genesys | Interactive Intelligence

Proud to be one of Genesys’ (formerly Interactive Intelligence) first 10 partners

As a Gold Partner, we have a staff of career professionals dedicated to contact center operational and technology best practices. Our goal is to be a true partner and trusted advisor helping you use the appropriate technology to achieve impactful business goals.

About Genesys

Genesys is a global, omnichannel customer experience and contact center solution leader. Its customer experience platform and solutions help companies engage effortlessly with their customers across all touchpoints, channels and interactions to deliver differentiated customer journeys while maximizing revenue and loyalty.

How Can We Help?

Featured Success Story

Celadon

Truckload Carrier Consolidates Contact Center Operations

What Our Customers Have to Say

Pete Williams

“After learning what CPI has done for large companies like Lucas Oil Stadium, I was confident they could meet our needs here at Marian University. CPI has exceeded our expectations!”

Peter Williams
Assistant Vice President and Chief Information Officer | Marian University

Mike Gabbei | CIO | Celadon Group

“The Genesys PureConnect customer engagement suite can work wonders, particularly when you have a great partner like CPI leading the deployment,”

Mike Gabbei
CIO | Celadon Trucking Services, Inc.

Solutions

Customer Engagement

Design exceptional relationships with all your customers


  • Omnichannel Orchestration
  • Micro Applications
  • Digital Automation
  • Hyper-Personalization
  • Notification Services

Employee Engagement

Empower your staff to be the CEO of your customer’s journey


  • Workforce Optimization
  • Omnichannel Agent Workspace
  • Agent Knowledge
  • Collaboration

Organization Optimization

Run your organization as a smart organization


  • Back Office and Branch Integration
  • Workload Management
  • Omnichannel Journey Analytics
  • Compliance and Security

Omnichannel Engagement Center

Genesys Technology Portfolio

PureCloud

A unified, all-in-one cloud customer engagement and employee collaboration solution. It is easy to use and deploy with a modern user experience, offered on the most disruptive platform in the industry.

  • Makes managing customer relationships easy by connecting the dots across channels and systems
  • Simple and open solution for businesses who don’t have the IT expertise and resources to maintain complex customer service technology
  • Immediate access to new capabilities and innovative features with continuous deployment
  • Provides real-time insights with interactive, dynamic dashboards and views to help businesses made quick, informed decisions

PureConnect

A proven all-in-one multichannel engagement offer that is rapid to deploy, simple to administer, flexible, tailorable and cost-effective for midsize to large organizations.

  • All-in-one engagement platform with the ability to extend to business communications
  • Broad set of applications built from the beginning to work together
  • Open, standards-based architecture for customization and integration
  • Market-leading solution for both on-premise and cloud with the ability to migrate between

PureEngage

Only true omnichannel customer engagement suite for global business to deliver competitively superior experiences – providing real-time contextual journeys, world-class orchestrated routing and digital transformation at any scale.

  • Route interactions in real-time to any resource in the world through a universal queue
  • Globally-scalable integrated solution stack, providing consistent, contextual and personalized customer journeys
  • Fully-integrated employee engagement tools to help guarantee customer commitments
  • Open API enabling full customizability and integration with enterprise systems of all kinds
  • Global visibility of your brand promise with full interaction and journey analytics

Services

At CPI, we are passionate about helping people and organizations transform the way they interact with their customers and team.

Success Stories

Marian University
MJ Insurance

CPI is Trusted by Organizations around the World, Including:

Featured Blog Posts