Solutions

At CPI, we are passionate about helping people and organizations transform the way they interact with their customers and team

Enterprise Phone Systems

Small and large organizations alike are feeling the pressure in today’s highly digital and disruptive environment. Since 1983, we have helped organizations of all shapes and sizes identify their unique communication and collaboration needs.

Contact Center

Customer service is experiencing a shift from reactive to predictive. There is an explosion of communication channels, from communicating with people to communicating with things (that communicate with people). So how do you successfully manage this shift?

CRM

It is challenging for organizations of all sizes to work as one. The sales team is on one end of the building while the customer care team is on the other. How do you connect the dots so each member of your team is on the same page, delivering a consistent customer experience?

Collaboration

McKinsey & Company reports that professionals spend 24.5 hours a week writing emails, searching for information and collaborating internally. Sound familiar? What your team needs is a set of real-time collaboration tools that are easy to use, easy to deploy and puts everything in one place to save time…and money.

Technology Platforms

avaya
genesys-interactive-intelligence-01
liveperson
oracle-service-cloud

Featured Blog Posts