Implementation

Understanding the Uniqueness of Your Implementation

Since 1983, our team has been deploying mission-critical Customer Experience Solutions for organizations of all sizes. From small organizations and large enterprises to government agencies, our team knows how to successfully deploy Solutions in a wide spectrum of environments.

We understand the substantial investment of time and money your organization makes when choosing a new Solution. Through decades of experience, we have designed a proven process to manage your project, quickly and successfully implement your Solution and thoroughly train administrative and end users so your team doesn’t miss a beat.

CPI is Dedicated to Helping You

Migrate Smoothly

Master Your New Solution

Deploy Quickly

Approach

Our approach to implementation emerges from the core of our corporate DNA – Our customer’s needs always comes first. We understand each customer is different, and every implementation is unique.

Whether you prefer being hands-on and heavily involved in the implementation or would rather have us conduct all aspects of the implementation, we are eager to collaborate with your team and help you exceed your goals.

Implementation Services We Provide:

1. Consultation
2. Design
3. Project Management
4. Implementation, Configuration, Integration and Lifecycle Support
5. Training
6. Knowledge Transfer

Methodology

Our team uses a variety of collaboration and project management tools to ensure the success of your project. We use both Agile and Waterfall methodologies and select the appropriate model based on your organization’s unique needs.

Project Methodology:

1. Discovery
2. Design
3. Implementation and Development
4. Testing
5. Go-Live

The primary guiding principle of the Project Methodology is to enable our customers to adopt new Solutions and achieve measurable outcomes for their organization.

Solutions

At CPI, we are passionate about helping people and organizations transform the way they interact with their customers and team.

Enterprise Phone Systems

Small and large organizations alike are feeling the pressure in today’s highly digital and disruptive environment. Since 1983, we have helped organizations of all shapes and sizes identify their unique communication and collaboration needs.

Contact Center

Customer service is experiencing a shift from reactive to predictive. There is an explosion of communication channels, from communicating with people to communicating with things (that communicate with people). So how do you successfully manage this shift?

CRM

It is challenging for organizations of all sizes to work as one. The sales team is on one end of the building while the customer care team is on the other. How do you connect the dots so each member of your team is on the same page, delivering a consistent customer experience?

Collaboration

McKinsey & Company reports that professionals spend 24.5 hours a week writing emails, searching for information and collaborating internally. Sound familiar? What your team needs is a set of real-time collaboration tools that are easy to use, easy to deploy and puts everything in one place to save time…and money.

What Our Customers Have to Say

Logansport Memorial Hospital

“The transition went exactly like CPI said it would. The timespan for the cutover was only two minutes. That speaks volumes to how much preparation and attention to detail went into our project. It was nice having such a smooth migration!“

Dan Hildebrand | Director of Information Systems | Logansport Memorial Hospital

Success Story

City of Richmond Success Story

City of Richmond

Improving Collaboration and the Speed of Communication in the City of Richmond

CPI is Trusted by Organizations around the World, Including:

Technology Platforms

Taking Time to Understand the Uniqueness of Every Implementation – Learn How We Can Help You

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