Use Case

Transition Offsite Engagements to Web Chat Via Email

Why

Customers can become frustrated with support via email because it is very time-consuming to wait for responses. There is a significant opportunity to offer a chat assistance option in an email, transferring the customer to a real-time support channel and getting issues resolved immediately.

How

You can offer your customers immediate access to the chat feature by providing a simple URL in your email signatures and email campaigns.

What

Offsite Engagements is a tool that allows brands to quickly open up a channel of communication beyond their website. It solves an issue in a real-time chat channel, leading to a faster resolution and a more efficient interaction for the organization.