Small changes can help make a big difference for your agents and customers
Overview
This session is designed to build on the workspaces that you already have. We want to add high value, low effort changes that will improve on your agent’s experience.
During this session, we will have a 15 minute live optimization where you will receive actionable recommendations on your provided workspace.
Impact
In some cases, our workspace optimization can cut more than 25% off your agents’ handle time.
When
You choose the time. Register to schedule a session today.
Where
As soon as you register, we will reach out to schedule your live optimization session.
About our Expert
Derrick Chin is the Director of CX Solutions at CPI. He has more than 15 years expertise in customer and agent experience. He is passionate about helping his clients improve the experiences they offer their customers and agents.
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