By: Derrick Chin On: June 14, 2017 In: Contact Center, Queued IN Comments: 0
By: Guest Contributor On: March 20, 2017 In: Contact Center, Queued IN Comments: 0
By: Chris Laughlin On: March 16, 2017 In: Interactive Intelligence, Queued IN Comments: 0

The acquisition of Interactive Intelligence by Genesys is in full swing and together they have done a great job of hitting the ground running. As a former Interactive partner and now a Genesys partner, I see firsthand the individual strengths, go-to market strategy, and product development that will help us […]

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By: Steve McKinney On: September 24, 2015 In: Contact Center, Queued IN Comments: 0

Many organizations today are flooded with customer emails. These are important communications from your customers but tracking and responding to them can be taxing and straining for resource-strapped contact centers. Learn how to efficiently take advantage of the treasure trove of information that comes into your contact center every day […]

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By: Chris Dellen On: June 16, 2015 In: Contact Center, Queued IN Comments: 0
By: Christy Green On: August 26, 2013 In: Contact Center, Queued IN Comments: 0

Queued IN, CPI’s annual event geared specifically for contact centers, was held Aug. 20 at Maggiano’s. There were 41 registered attendees representing 13 different contact centers. Steve McKinney, CPI’s Customer Experience Solution Designer, shared 5 Practical Steps to Catapult your Contact Center through the Next Wave of Customer Expectations, including: […]

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By: Christy Green On: July 25, 2013 In: Contact Center, Queued IN Comments: 0

Learn 5 Practical Steps to Catapult your Contact Center through the Next Wave of Customer Expectations. “By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human.” (Source –Gartner). You’ve heard the term “look where you’re going”, referring to someone who isn’t paying […]

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By: Chris Dellen On: October 12, 2012 In: Contact Center, Queued IN Comments: 0

We, at CPI, are thrilled to be hosting a new quarterly Lunch & Learn event, Queued IN, for contact center professionals.  There are so many exciting things happening right now in the contact center world.  We want to help give you an edge with powerful and current industry information to […]

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