By: David Currier On: April 01, 2014 In: Interactive Intelligence Comments: 0

Have you ever wanted to know what your customers are thinking? Hold onto your seats! CPI has developed an add-on to the Interactive Intelligence Customer Interaction Center platform called Interaction Intent. This new technology will help your organization provide unparalleled customer service. Interaction Intent leverages the power of the Interaction […]

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By: The CPI Team On: March 18, 2014 In: Interactive Intelligence Comments: 0

This past weekend, I finished project-managing my first customer 4.0 upgrade. We’ve done new customer installations on 4.0, and our office has done a 4.0 upgrade, but this was the first customer upgrade I’ve walked through. I learned three things from this project that I want to share with you. Lesson […]

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By: Chris Dellen On: March 11, 2014 In: Interactive Intelligence Comments: 0

It is exciting to me when technology profoundly impacts an organization! Today, I want to share with you one of our most recent success stories.         Marian University’s vision is to provide an education that profoundly transforms lives, society, and the world. In 2013, Marian University became home […]

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By: The CPI Team On: February 18, 2014 In: Interactive Intelligence Comments: 0

Make 2014 the year you move to Four.0 You’ve been holding off on your CIC 4.0 upgrade waiting until the time was right.  If 2014 is the year for your business, there are several things to consider.  In parts 1 and 2 of this series, I talked about the Top […]

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By: The CPI Team On: February 05, 2014 In: Customer Interaction Center, Interactive Intelligence Comments: 0

Make 2014 the year you move to Four.0 – Here’s why. It’s the time of the year when we begin to look ahead. In my last blog post, I began laying out the Top 10 things you can look forward to in Customer Interaction Center (CIC) release Four.0. I got […]

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Make 2014 the year you move to Four.0 – Here’s why. Interactive Intelligence released Customer Interaction Center version 4.0 in November, 2011.  (You may have seen the Four.0 moniker in various Interactive promotions.)  Many of you are taking a hard look at completing your upgrade in 2014.  I’ve got a […]

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By: Chris Dellen On: November 18, 2011 In: Interactive Intelligence Comments: 0

I had the pleasure of listening to technology visionary Don Brown, M.D. (Founder and CEO of Interactive Intelligence) speak on the future of customer service at the Indiana Chapter of SOCAP International on September 22, 2011. Below are my takeaways from his presentation. Bottom Line – Customer Service as we […]

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By: The CPI Team On: June 29, 2011 In: Interactive Intelligence Comments: 0

Here’s an important announcement we received this week from Interactive Intelligence: “Interactive Intelligence Customer Interaction Center® (CIC) 2.4 and Enterprise Interaction Center® (EIC) 2.4 products were scheduled to reach end of life (EOL) on June 26, 2011. Interactive Intelligence has extended the EOL date to December 31, 2011. ‘End of […]

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By: The CPI Team On: June 27, 2011 In: Interactive Intelligence Comments: 0

Interactive Intelligence released SU12 for its CIC 3.0 platform on Friday. We wanted to get a quick blog post out to let you know what you will find in SU12. Here are some highlights: For Interaction Process Automation (IPA) The product has been enhanced to support multi-page work items. This […]

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By: David Currier On: April 12, 2011 In: Interactive Intelligence Comments: 0