By: Chris Dellen On: December 06, 2010 In: Interactive Intelligence Comments: 0

CPI’s engineering team have developed a series of Interactive Intelligence enhancements that are designed to help you get the most out of your system. Today we will be talking about CPI’s True Queue – an enhancement that ensures that ACD queues have agents that are ready and available, before distributing […]

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By: David Currier On: December 01, 2010 In: Interactive Intelligence Comments: 0

The power of the Interaction Client is now mobile. For users who do not have access to the full .Net client on their computer or need to access the client from a location where it is not available, the 3.0 Interaction Client Web Edition is an excellent alternative. It provides […]

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