08
May
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By: Beth Fuson On: May 08, 2018 In: Avaya, CPI Comments: 0

Did you know Avaya is updating the software support policy for Communication Manager, BCM, and other legacy products? Avaya has stopped using a piece of embedded network management software and will no longer release or distribute new patches for specific versions of these products. So What Does This Mean? Sometimes […]

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30
Jan
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By: Jimi Vorhees On: January 30, 2018 In: Avaya Comments: 0

I follow the security rule of not writing down my passwords, but I have so many that now and then I forget one.  If you find you can’t remember your Avaya IP Office personal voicemail password, here's how to change it (have your system administrator follow the steps below).

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15
Dec
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By: Debbi Smith On: December 15, 2017 In: Avaya Comments: 0

The holiday season is my favorite time of year! I seem to be out of the office more enjoying all the festivities, especially parties and shopping. I’ve also been known to take extended lunches to get some of my shopping done! (Shhh, please don’t let my boss know!) As we’re […]

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26
Oct
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By: Debbi Smith On: October 26, 2017 In: Avaya Comments: 0

It’s almost that time of year – time to “fall back” and change our clocks. This year we’ll set our clocks one hour back on November 5 at 2:00 am. If you come in the office and find your phones are displaying the wrong time, you will need to change the time on the IP Office system. Here's how:

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19
Jul
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By: Debbi Smith On: July 19, 2017 In: Avaya Comments: 0

It’s summer time in Indiana! The kids are out of school, the weather is nice, the pools are open, day trips and camping trips are scheduled. The vacation is planned. But what about the office? Is your Avaya IP Office phone system exposed? Recently a customer on the Avaya IP […]

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31
May
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By: Dave Williams On: May 31, 2017 In: Avaya Comments: 0

We all have days and circumstances which require us to be away from the office, whether it be for other business or personal reasons. However, if we can stay more connected, collaborative, and efficient in just one more facet of life, it helps remove stress and the possibility of not providing the best service to our clients and colleagues at the same time.

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10
May
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By: Jimi Vorhees On: May 10, 2017 In: Avaya Comments: 0

It’s May in Indianapolis and you know what that means – the Indianapolis 500! It really is a great tradition for us Hoosiers. But before you head out of the office to enjoy the race, follow these simple steps to make sure you don’t miss any important calls while you’re away from your desk.

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28
Mar
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By: Diane Farrell On: March 28, 2017 In: Avaya Comments: 0

How often do you wish you could transfer a caller directly into another person’s voicemail box without ringing their phone?   I know often times I’ll pick up a call for another person in the office because they are not available. When the caller requests to be put through to their voicemail, […]

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