By: David Currier On: March 28, 2017 In: Interactive Intelligence Comments: 0
By: Guest Contributor On: March 20, 2017 In: Contact Center, Queued IN Comments: 0
By: Chris Laughlin On: March 16, 2017 In: Interactive Intelligence, Queued IN Comments: 0

The acquisition of Interactive Intelligence by Genesys is in full swing and together they have done a great job of hitting the ground running. As a former Interactive partner and now a Genesys partner, I see firsthand the individual strengths, go-to market strategy, and product development that will help us […]

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By: Kory Salem On: March 02, 2017 In: Interactive Intelligence Comments: 0

If you want to preserve system performance and avoid possible service interruptions, maintaining a healthy reporting database is critical. For larger companies with dedicated SQL database administrators, this comes as no surprise. However, smaller companies often overlook SQL maintenance until the database begins to have problems responding. The telltale sign […]

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By: Colin Doggett On: February 24, 2017 In: Contact Center Comments: 0

Do you ever feel that shopping Contact Center technologies is like walking into an ice cream shop? For most, the answer is yes. There are many flavors of Chat, CRM and Enterprise Phone Systems that make choosing what to use an ever-growing challenge. Do you use Gartner, Peer Review, RFP […]

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By: Kory Salem On: February 15, 2017 In: Interactive Intelligence, Pure Cloud Comments: 0

I recently stumbled on a very handy feature tucked away in the PureCloud Document Workspace. You can upload and share files (even large ones) with other PureCloud users OR with people not even using PureCloud! For the technically inclined, there are many different online tools to share files. I have […]

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By: Christy Green On: February 09, 2017 In: Contact Center Comments: 0

Recently, I contacted a company (within the contact center industry) because I needed additional information on one of their solutions. After multiple attempts to connect with them via email, phone and chat, I still don’t have my questions answered. In theory, the company did a lot of the “right” things to […]

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By: Gavin Waggoner On: February 01, 2017 In: Interactive Intelligence, Pure Cloud Comments: 0

Genesys completed the acquisition of Interactive Intelligence (ININ) on Dececember 1, 2016. Since the acquisition announcement at the end of August 2016, both teams have been busy analyzing and comparing both of the companies various platforms with the idea that a simplification and rebranding of the platforms would be good […]

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By: Lanette Thurman On: January 26, 2017 In: Contact Center Comments: 0
By: David Currier On: January 19, 2017 In: Interactive Intelligence Comments: 0