By: David Currier On: January 12, 2011 In: Interactive Intelligence Comments: 0

Did you know that Interaction Center includes the ability to remotely manage Attendant audio files? With a bit of setup, this can be done via the Remote Access feature of Interaction Attendant. Here are the instructions to set it up: On the IC server, run dseditu Browse to <Root Entry>\[Site […]

Read more
By: Chris Dellen On: January 11, 2011 In: Contact Center Comments: 0

In the early 1900s the workforce as we knew it went through a major disruption. We went from artisans producing masterpieces to factories that produced similar goods, but much cheaper and a lot faster. That change completely re-engineered the skill sets employees needed to be successful during that time period. […]

Read more
By: The CPI Team On: December 29, 2010 In: CPI Comments: 0

Communications Products, Inc. (CPI) is pleased to be one of the corporate sponsors of the National Center for Women & Information Technology (NCWIT) / Indiana Aspirations for Women in Computing 2010-11 Competition. This competition will recognize 20 high school women from around Indiana for their accomplishments and aspirations in computing and technology. […]

Read more
By: David Currier On: December 14, 2010 In: Interactive Intelligence Comments: 0

We are issuing a New Year’s Resolution to our Interactive Intelligence customers, a resolution, that could prevent a LOT of headaches and potentially save your organization thousands of dollars. “I, (insert name here), pledge to back up my Interaction Attendant profile on a regular basis. Not sure how to get […]

Read more
By: Chris Dellen On: December 10, 2010 In: CPI Comments: 0

I just finished watching John Kotter (Professor of Leadership, Emeritus Harvard Business School and author of an entire bookshelf full of books on change) talk about his new book Buy In. There are some takeaways for IT. In the IT realm, change is one of the few constants that we […]

Read more
By: Chris Dellen On: December 06, 2010 In: Interactive Intelligence Comments: 0

CPI’s engineering team have developed a series of Interactive Intelligence enhancements that are designed to help you get the most out of your system. Today we will be talking about CPI’s True Queue – an enhancement that ensures that ACD queues have agents that are ready and available, before distributing […]

Read more
By: David Currier On: December 01, 2010 In: Interactive Intelligence Comments: 0

The power of the Interaction Client is now mobile. For users who do not have access to the full .Net client on their computer or need to access the client from a location where it is not available, the 3.0 Interaction Client Web Edition is an excellent alternative. It provides […]

Read more