By: Christy Green On: August 26, 2013 In: Contact Center, Queued IN Comments: 0

Queued IN, CPI’s annual event geared specifically for contact centers, was held Aug. 20 at Maggiano’s. There were 41 registered attendees representing 13 different contact centers. Steve McKinney, CPI’s Customer Experience Solution Designer, shared 5 Practical Steps to Catapult your Contact Center through the Next Wave of Customer Expectations, including: […]

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By: Christy Green On: July 25, 2013 In: Contact Center, Queued IN Comments: 0

Learn 5 Practical Steps to Catapult your Contact Center through the Next Wave of Customer Expectations. “By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human.” (Source –Gartner). You’ve heard the term “look where you’re going”, referring to someone who isn’t paying […]

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By: Christy Green On: April 16, 2013 In: CPI Comments: 0
By: Christy Green On: April 16, 2013 In: CPI Comments: 0

Communications Products, Inc. was one of 119 companies that recently took place in the Workplace Dynamics  Central Indiana’s Top Workplaces 2013 survey. 22,981 employees responded to 20 statements covering areas such as company values, leadership, management, benefits, pay, growth opportunities, appreciation, work/life balance and retention.   Small companies are defined as having […]

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By: Steve McKinney On: April 16, 2013 In: Contact Center Comments: 0

By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human. (Source –Gartner). Who hasn’t heard the term “look where you’re going”, usually referring to someone who isn’t paying attention. In the case of 2020, and Gartner’s prediction, the phrase takes a different […]

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By: Chris Dellen On: October 12, 2012 In: Contact Center, Queued IN Comments: 0

We, at CPI, are thrilled to be hosting a new quarterly Lunch & Learn event, Queued IN, for contact center professionals.  There are so many exciting things happening right now in the contact center world.  We want to help give you an edge with powerful and current industry information to […]

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By: Chris Dellen On: May 15, 2012 In: Contact Center Comments: 0

Guest Post by: Roger Collings, Managing Director of RDC Communications Ltd in the UK and a telecoms consultant specializing in business VoIP. In today’s business world, customer service is of paramount importance and a number of organizations turn to in-house or third-party contact centers to deliver the same. While the […]

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By: David Currier On: April 19, 2012 In: Contact Center Comments: 0
By: The CPI Team On: April 09, 2012 In: Contact Center Comments: 0

CPI enabled the SBHC contact center to provide extraordinary service to Super Bowl fans from around the globe. CPI was honored to be on the team with the SBHC Control Center to ensure that the fans could get quick and easy access to all of the resources that Indianapolis had […]

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By: Chris Dellen On: March 16, 2012 In: Contact Center Comments: 0

One of the biggest challenges I see in the IT world today is the inability for techies/analysts/managers to be able to make meaningful change happen in their organization.  The typical story goes something like this, in a moment of brilliant insight; you come up with an idea to make a […]

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