By: Christy Green On: June 21, 2018 In: Oracle, Service Cloud Comments: 0

June's Ask the Experts webinar focused on Expanding Digital Engagement Channels. I wanted to share a few highlights on the topic as well as the recording of the webinar.  I hope you find the information helpful and insightful!

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By: Derrick Chin On: May 22, 2018 In: Oracle, Service Cloud Comments: 0

May’s Ask the Experts webinar focused on Workflow. I wanted to share a few highlights on the topic as well as the recording of the webinar.  I hope you find the information helpful and insightful!

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By: Kory Salem On: May 10, 2018 In: Genesys, Interactive Intelligence Comments: 0

Last week, Genesys held the CX18 Conference at the spectacular Gaylord Resort in Nashville, TN. It was a terrific event with tons to learn and see. There were three discoveries in particular that stood out to me as very impactful. Even better, all three of these will be coming to […]

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By: Beth Fuson On: May 08, 2018 In: Avaya, CPI Comments: 0

Did you know Avaya is updating the software support policy for Communication Manager, BCM, and other legacy products? Avaya has stopped using a piece of embedded network management software and will no longer release or distribute new patches for specific versions of these products. So What Does This Mean? Sometimes […]

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By: Derrick Chin On: April 24, 2018 In: Oracle, Service Cloud Comments: 0

March’s Ask the Experts webinar focused on Browser User Interface (BUI). I wanted to share a few highlights on the topic as well as the recording of the webinar. I hope you find the information helpful and insightful!

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By: Derrick Chin On: April 15, 2018 In: Oracle, Service Cloud Comments: 0

March’s Ask the Experts webinar focused on Browser User Interface (BUI). I wanted to share a few highlights on the topic as well as the recording of the webinar. I hope you find the information helpful and insightful!

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By: David Currier On: April 03, 2018 In: Genesys, Interactive Intelligence Comments: 0

Now that the dust is settling from the Genesys acquisition of Interactive Intelligence, online resources are being consolidated, unified, and brought under the Genesys umbrella. Here are seven online resources provided by Genesys that you should be taking advantage of: 1. Genesys Knowledge Network This is the most recent addition […]

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By: Derrick Chin On: March 04, 2018 In: Oracle, Service Cloud Comments: 0
By: Jimi Vorhees On: January 30, 2018 In: Avaya Comments: 0

I follow the security rule of not writing down my passwords, but I have so many that now and then I forget one.  If you find you can’t remember your Avaya IP Office personal voicemail password, here's how to change it (have your system administrator follow the steps below).

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By: David Currier On: January 23, 2018 In: Genesys, Interactive Intelligence, PureConnect Comments: 0

When a group of people in different locations need to discuss something, the simplest solution is often to join a conference call. But the best method to use for this will be different depending on a number of different factors. In this article, I’ll be covering the different methods of building conference calls that are available in a PureConnect/CIC environment and their benefits and shortcomings.

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