This just in from Genesys – ” Malicious Worm WannaCry (or WannaCrypt) was released.” On May 12, 2017, a malicious worm known as WannaCry (or WannaCrypt) was released and propagated through computers across over 150 countries. This ransomware worm can infect most versions Microsoft Windows machines, including ones that run […]

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Is it worthwhile to keep your PureConnect systems patched or should you wait for the next release? The answer is a nuanced one. Patches provide software fixes to PureConnect (CIC) servers and clients for the six most recent releases. For example, CIC 2017 R3 released on April 17, 2017. That […]

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By: Jimi Vorhees On: May 10, 2017 In: Avaya Comments: 0

It’s May in Indianapolis and you know what that means – the Indianapolis 500! It really is a great tradition for us Hoosiers. But before you head out of the office to enjoy the race, follow these simple steps to make sure you don’t miss any important calls while you’re away from your desk.

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By: Guest Contributor On: April 20, 2017 In: Contact Center Comments: 0

In part 1 of Omnichannel and Islands of Data in Your Contact Center, I covered the definition of omnichannel and differences between omnichannel and multichannel. We covered some history and how this problem first surfaced in the 90’s with previous-generation platforms. If you missed the live presentation on Part 1 and Part 2 of "Omnichannel and Islands of Data in Your Contact Center," check out the video of the presentation below.

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By: Kory Salem On: April 19, 2017 In: Interactive Intelligence Comments: 0

After helping a variety of customers move to SIP trunks, there are a few speed bumps that seem to come up regularly. In general, SIP trunking is a mature technology and we’ve had great success with customers both large and small. That said, SIP trunks are not always easy to […]

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By: Gavin Waggoner On: April 13, 2017 In: Interactive Intelligence Comments: 0
By: Diane Farrell On: March 28, 2017 In: Avaya Comments: 0

How often do you wish you could transfer a caller directly into another person’s voicemail box without ringing their phone?   I know often times I’ll pick up a call for another person in the office because they are not available. When the caller requests to be put through to their voicemail, […]

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By: David Currier On: March 28, 2017 In: Interactive Intelligence Comments: 0
By: Guest Contributor On: March 20, 2017 In: Contact Center, Queued IN Comments: 0
By: Chris Laughlin On: March 16, 2017 In: Interactive Intelligence, Queued IN Comments: 0

The acquisition of Interactive Intelligence by Genesys is in full swing and together they have done a great job of hitting the ground running. As a former Interactive partner and now a Genesys partner, I see firsthand the individual strengths, go-to market strategy, and product development that will help us […]

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