By: Christy Green On: September 17, 2019 In: Oracle, Service Cloud Comments: 0

Release 19C is now available! Some of the enhancements included are listed below.

Read more
By: Miller Ray On: August 30, 2019 In: Contact Center Comments: 0

Have you ever interacted with a customer service representative and it seemed like you were in two completely different conversations? No matter what you said the agent would include something in their response that seemed out of place! Let’s take a look at what may be the cause. Most customers […]

Read more
By: David Currier On: August 22, 2019 In: Genesys, Interactive Intelligence, PureConnect Comments: 0

Missing reporting data can be frustrating and more importantly, business-impacting. If you use Genesys PureConnect, you have almost certainly experienced times where the system was temporarily unable to write to the reporting database... which results in reports that don't contain the expected data.

Read more
By: Colin Doggett On: June 26, 2019 In: Oracle, Service Cloud Comments: 0

Our June Ask the Experts webinar focused on project management for your Oracle Policy Automation project. Here's the recording of the webinar and a few highlights on the topic as well:

Read more
By: Kory Salem On: June 24, 2019 In: Genesys, Interactive Intelligence Comments: 0

If this is your first time hearing about Altocloud, it is a very compelling addition to the Genesys product offerings and as of June 5, it is available in PureCloud!

Read more
By: Christy Green On: June 19, 2019 In: Oracle, Service Cloud Comments: 0

Oracle Service Cloud Release 19B has been unveiled, and it includes some exciting new enhancements and features!

Read more
By: Colin Doggett On: May 28, 2019 In: Oracle, Service Cloud Comments: 0

Every day we take security into consideration as we go through our daily lives. You lock our doors, secure our credit cards and monitor the world around us. But how are you taking steps to secure your CRM?

Read more
By: Chris Dellen On: May 24, 2019 In: CPI Comments: 0

Merger of consulting firm, 45 North, into CPI.Solutions creates a new industry leader and unprecedented depth in delivering holistic Customer Experience Solutions We are excited to announce that we recently acquired 45 North Solutions, a Bozeman, Montana-based software development company. Please join us in welcoming 45 North – the newest […]

Read more
By: Sasha Ray On: May 23, 2019 In: Contact Center Comments: 0

Over the years, I have worked with a variety of retail clients to implement an online contact strategy.  Across the industry, the story is the same. The buyer behavior is continually changing.  So where are they now? To understand the changes that are going on today, we need to account […]

Read more
By: David Currier On: May 03, 2019 In: Genesys, Interactive Intelligence, PureConnect Comments: 0

Configuring web chat in PureConnect can seem a bit confusing, especially if you want queue-specific logic or messages. Fortunately, Genesys has a handy technical reference to help demystify the process.

Read more