By: Gavin Waggoner On: April 13, 2015 In: Interactive Intelligence Comments: 0

I have enjoyed learning more about the new features of CIC 2015 R2 since its release on February 10, 2015. Whether or not you have had time to scope out these new changes, I thought you might like reading an overview of the features. Here are a few highlights of my favorite 8 new […]

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By: Gavin Waggoner On: March 04, 2015 In: Interactive Intelligence Comments: 0

I recently attended a webinar that compared Interaction Dialer 3.0 to the latest release, Dialer 2015 R2. I thought it would be useful to briefly summarize those differences as a quick reference to help in your evaluation of moving from Dialer 3.0 to Dialer 2015 R2. Here are my top […]

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