By: Gavin Waggoner On: December 27, 2017 In: Genesys, Interactive Intelligence, PureConnect Comments: 0
By: Gavin Waggoner On: August 02, 2017 In: Interactive Intelligence, Pure Cloud Comments: 0
By: Gavin Waggoner On: June 05, 2017 In: Interactive Intelligence Comments: 0

PureConnect 2017 R3 was released May 2, 2017. This release includes features specifically aimed at customer engagement improvements as well as the agent experience in a web browser. Interaction Connect contains enough improvements for a dedicated discussion, so in this blog I will focus specifically on those improvements.

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By: Gavin Waggoner On: April 13, 2017 In: Interactive Intelligence Comments: 0
By: Gavin Waggoner On: February 01, 2017 In: Interactive Intelligence, Pure Cloud Comments: 0
By: Gavin Waggoner On: December 08, 2016 In: Interactive Intelligence Comments: 0
By: Gavin Waggoner On: August 23, 2016 In: Interactive Intelligence Comments: 0
By: Gavin Waggoner On: July 14, 2016 In: Interactive Intelligence Comments: 0
By: Gavin Waggoner On: May 13, 2016 In: Interactive Intelligence Comments: 0