By: David Currier On: May 29, 2014 In: Interactive Intelligence Comments: 0

Did you know that you can help shape the future of Interactive Intelligence products? I imagine if each of us took a couple minutes, we could come up with a list of suggestions for several companies whose products and services we use. But it’s not often that we have the […]

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By: David Currier On: April 15, 2014 In: Interactive Intelligence Comments: 0
By: David Currier On: April 01, 2014 In: Interactive Intelligence Comments: 0

Have you ever wanted to know what your customers are thinking? Hold onto your seats! CPI has developed an add-on to the Interactive Intelligence Customer Interaction Center platform called Interaction Intent. This new technology will help your organization provide unparalleled customer service. Interaction Intent leverages the power of the Interaction […]

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By: David Currier On: April 19, 2012 In: Contact Center Comments: 0
By: David Currier On: October 22, 2011 In: Contact Center Comments: 0

In many cases, the first thing a customer hears when calling into your phone system is a recorded prompt – perhaps something like “Thank you for calling XYZ! For sales, press 1. For support, press 2.” This relatively simple prompt creates a first impression of your organization that may be […]

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By: David Currier On: October 17, 2011 In: Contact Center Comments: 0

Something important crashes to the floor from the desk in the rush to get to your phone for the executive conference call you were supposed to join three minutes ago. After looking up the number and quickly punching it into the handset, you hear “bee-Bee-BEE. Your call cannot be completed […]

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By: David Currier On: August 10, 2011 In: Contact Center Comments: 0

A quick Google search for call troubleshooting tips returns a few possible first steps: Everything is true, look for what isn’t Keep an open mind Maintain complete objectivity] Trust your data But my favorite is “Assume nothing.” Today, my wife called me on my cell phone just as I was […]

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By: David Currier On: April 12, 2011 In: Interactive Intelligence Comments: 0
By: David Currier On: January 12, 2011 In: Interactive Intelligence Comments: 0

Did you know that Interaction Center includes the ability to remotely manage Attendant audio files? With a bit of setup, this can be done via the Remote Access feature of Interaction Attendant. Here are the instructions to set it up: On the IC server, run dseditu Browse to <Root Entry>\[Site […]

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By: David Currier On: December 14, 2010 In: Interactive Intelligence Comments: 0

We are issuing a New Year’s Resolution to our Interactive Intelligence customers, a resolution, that could prevent a LOT of headaches and potentially save your organization thousands of dollars. “I, (insert name here), pledge to back up my Interaction Attendant profile on a regular basis. Not sure how to get […]

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