By: David Currier On: June 09, 2016 In: Interactive Intelligence Comments: 0

This week, I have been attending Interactions 2016 and learning a lot about new and upcoming features and technology for both the Customer Interaction Center (CIC) and PureCloud. The single item I’ve been looking forward to over the last few months is the ability to leverage WebRTC within the PureCloud platform. I […]

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By: David Currier On: May 26, 2016 In: Interactive Intelligence Comments: 0
By: David Currier On: May 20, 2016 In: Interactive Intelligence Comments: 0

The recent client connectivity issues caused by Microsoft .Net patches have been some of the most serious I’ve seen in the time I have worked with CIC. Thankfully, they have also been fairly quick to resolve. Since the last post, we have received more information from Interactive Intelligence about what […]

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By: David Currier On: May 11, 2016 In: Interactive Intelligence Comments: 0

We have received reports that the following Microsoft patches are causing connectivity issues with the .Net Client on Windows 7. KB3142037 KB3136000 KB3142024 To resolve this issue, please uninstall the offending Microsoft patches from the affected machines and reboot them. If you have any questions, please let us know.  

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By: David Currier On: April 14, 2016 In: Interactive Intelligence Comments: 0

We have just been notified by ININ about a critical issue. Windows 10 workstations with the following Microsoft KB’s installed may experience an issue where users will be unable to log into ININ client applications including the Interaction Desktop, IC Business Manager, etc. KB3147458 KB3147461 To resolve this issue, please […]

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By: David Currier On: December 22, 2015 In: Interactive Intelligence Comments: 0

A while ago, I wrote a short post with some tips for creating great prompts to be used in your phone system. Since then, I’ve been experimenting with some of the technical methods that can be used to process the recorded audio files. Here are a few tips with examples […]

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By: David Currier On: November 25, 2015 In: Interactive Intelligence Comments: 0

With its 5th release, the new CIC release model from ININ enters its second named year… and we are pleased. Sure, there will always be issues that we run into from time to time, but overall, the quality, consistency, and reliability of these releases and biweekly patches has been a […]

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In CIC 2015 R3, ININ officially released the Interaction Desktop, the replacement for the Interaction Client .Net Edition. But don’t be frightened by the name (or icon) change. It’s basically just the Interaction Client rolled into a parent application similar to IC Business Manager. In fact, the supervisor views in […]

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