Up Next on September 26 at 3:00 pm EDT: Improving Agent Productivity – Overview of the difference between a workspace, scripts, and workflow
Now that the kids are back in school, is it time to revisit how your agents interact with your customers? Does your contact center have the perfect balance between efficiency and effectiveness? How do you know that you wouldn’t benefit from what you’re not using?
Everyone uses workspaces but does the structure of a script to provide a more consistent experience for your customers and agents? Would a Workflow help your agents to transition to the appropriate style of data gathering for the topic?
If these are questions you have considered, fill out the short form to register for this webinar.
Each month when you register, you’ll have the opportunity to submit your questions on the topic for discussion during the webinar.
Here’s the upcoming Ask the Experts schedule:
October 24, 3:00 pm EDT – Maintaining your Knowledge Base: Is your Knowledge Base collecting cobwebs?
January TBA – Oracle Policy Automation vs. Ask a Question