These interactive, monthly webinars will cover a variety of topics relevant to Customer Experience. Each month when you register, you’ll have the opportunity to submit your questions on the topic for discussion during the webinar.
Here’s the upcoming Ask the Experts schedule:
August 22, 3:00 pm EDT – Is it the right time for OPA? Oracle Policy Automation is designed as a specialized decision-making platform. While similar to a traditional web form, it is optimized to implement complex logic that drives decision making and calculations, all configurable by the business.
Adding new digital engagement channels such as chat or messaging can help your customers interact with you the way they want. But before adding new channels, you may want to ask a few important questions…