RightNow Mobile

Engage with your customers directly through their mobile device of choice

Business Challenges

  • Tying your mobile app strategy into an existing customer service infrastructure
  • Delivering customer service over a rapidly growing number of mobile devices
  • Providing customer support over native mobile apps, mixed mode apps, and the mobile web
  • Effective web self-service and chat user experiences
  • Rich web self-service functionality such as guided search

Features

  • Supports native mobile apps, mixed mode mobile apps, and the mobile web
  • Provides mobile self-service, enabling customers to search for help, view answers, rate answers, and see related questions
  • Delivers a web chat designed for mobile interfaces
  • Helps customers find the right answers with a mobile-optimized guide
  • Allows customers to submit an email query from their smartphones

Benefits

  • Increases self-service
  • Provides relevant, consistent answers for quick resolution
  • Increases customer satisfaction and loyalty
  • Encourages repeat business
  • Delivers on brand promise through exceptional service