RightNow Web Experience
Deliver Great Customer Experiences
According to Forrester Research, 72% of online consumers prefer to use a company’s website to get answers to their questions rather than contact companies via telephone or email—roughly half this group strongly prefers self-reliance. Unfortunately, most websites have critical flaws that prevent customers from easily getting answers. RightNow can help.
Better Web Experience Delivers Better Results
RightNow CX, the customer experience suite, offers an integrated approach to the customer experience. With RightNow CX, you’ll be able to provide a seamless customer experience across multiple touchpoints—from your knowledge foundation and contact center to your corporate website and community—delivering the kind of service that puts you head and shoulders above your competitors. And your customers will reward you for it. That’s where RightNow Web Experience comes in.
RightNow Web Experience allows consumers to engage with you when they want, through the channel they prefer. It uses your organizations’ knowledge and subject matter experts to empower consumers to research, purchase products, and resolve issues online with or without agent assistance. It also preserves interactions across all communications channels, so organizations have a single view of the consumer.
RightNow Web Experience Applications
Deliver richer online sales and service experiences by enabling contact center agents to co-browse with prospects and customers.
Co-browse helps keep customers engaged on your website and helps visitors find what they need before they get frustrated and leave your site.
Track Responses. Automate Answers.
Email Management supports intelligent email deflection and allows you to quickly manage inbound emails, track progress and any necessary escalations.
Next-Generation Customer Experience
Intent Guide understands consumer intent on your website and guides those consumers to high-value interactions so you can increase conversions, drive sales, grow loyalty, and gain deeper insights.
Engage with your customers directly through their mobile device of choice
Mobile Web Self-Service delivers self-service for smartphones and other advanced devices.
Better Assist Your Online Customers
Web Chat provides direct text and visual connections between your agents and customers.
Improve customer experience and drive down costs... at the same time.
Web Self-Service empowers customers to easily find the information they need from anywhere, at any time, without the need for agent assistance.