RightNow Engage

Integrate your service, sales, marketing, and feedback functions with external channels your customers use.

RightNow Engage provides deep customer insights and enables proactive, relevant customer communications that build loyalty and drive revenue across web, social, and contact center experiences.

Solution
As part of RightNow CX, RightNow Engage helps to integrate your service, sales, marketing, and feedback functions, with the external experience channels customers use to interact with you. RightNow Engage also provides a powerful set of analytical tools and applications that deliver deep, actionable customer experience insight. Build loyalty and drive revenue by communicating the right message, to the right person, at the right time across your web, social, and contact center experiences with RightNow’s customer experience applications.



 

RightNow Analytics

RightNow Analytics provides real-time, actionable insight that enables timely, informed, and effective business decisions.

Fully integrated across all RightNow products, RightNow Analytics delivers full visibility across all customer touchpoints spanning customer service, sales, marketing, and feedback functions, and across all interaction channels

RightNow Customer Feedback

Capture actionable voice of the customer insights across channels.

RightNow CX delivers a fully integrated multi-channel, enterprise feedback solution that enables you to capture, measure, and act on critical customer insight.

RightNow Enterprise Analytics

RightNow Analytics provides real-time, actionable insight that enables timely, informed, and effective business decisions.

Enterprise Analytics’ data warehouse is designed specifically to deliver fast results for very high data volumes, intensive processing and complex analytical needs.

RightNow Marketing

Create proactive, relevant communications based on complete knowledge of the customer and their history.

Only when you really know your customers, can you create messages they’ll notice. The RightNow CX knowledge foundation tracks and learns from every customer interaction, providing marketers with rich customer data to create personal and...

RightNow Sales

Through support of multiple sales methodologies, RightNow Sales embeds end-to-end sales automation processes throughout the customer lifecycle.

htNow delivers actionable, relevant knowledge to provide companies with compelling solutions driving profitability while improving their customers’ experience.

RightNow Service

RightNow Service is widely recognized as the industry’s leading solution for optimizing both the quality of the customer service experience and the operational efficiency of multi-channel contact centers.

It is used by leading companies in every market segment to slash costs and deliver consistently exceptional...