Natural Language Search

When users stop searching, they start engaging in interactions that grow insights, drive business value and increase efficiencies.

Natural Language Search offers a unique semantic search technology designed to deliver premium customer experiences across all channels of interaction for a deep understanding of your business, users, and interactions. This results in relevant and meaningful search experiences across multiple languages that deliver actionable predictive insights and meaningful business results.

Business Challenges

  • Low relevance frustrations from multiple queries
  • Lack of actionable data from user interactions
  • Costly maintenance of redundant content
  • Complex systems connecting disparate resources
  • Inefficient interactions navigating large volumes of data

Features

  • Natural language processing semantic search
  • Industry-specific linguistic dictionaries
  • Language identification
  • Trend alerts and analytics

Benefits

  • Increases accuracy of relevancy
  • Improves efficiency and productivity
  • Reduces costs and lowers resolution time
  • Drives satisfaction and loyalty