RightNow Mission Critical Operations

Security to protect your business, flexibility to scale to your needs, reliability to trust your brand. The Cloud, delivered your way.

RightNow Mission-Critical Operations boasts the most compliant cloud solution with the strictest security standards, capable of meeting the U.S. Social Security Administration's requirements.

Business Challenges

  • Meeting costly compliance standards to secure data
  • Maintaining mission-critical systems while improving efficiency
  • Gaining transparency in the cloud for scale and capacity planning
  • Delivering global access and reliable service delivery
  • Maintaining costly shelfware from maximum pool resourcing


  • Global Data Centers: Access from six geographically dispersed world-class data centers
  • Guaranteed Performance: A consistent track record for availability, with SLA-backed uptime guarantees
  • Cloud Transparency: Fully transparent status monitoring on channels, bandwidth, and usage stats
  • Custom Clouds: Industry-specific cloud offerings with flexible cloud services agreement
  • Comprehensive Compliance: FDDC, USGCB, DIACAP, NIST, FISMA HIPPA, SAS 70 / SSAE 16 / ISAE 3402, PCI -DSS / PCI-SSC, SEC, KCS V4, 508, PAS 78, DDA, WCAG


  • Provides proven performance and scalability globally
  • Leverages a robust, secure, and compliant cloud infrastructure
  • Provides reliability and disaster recovery
  • Reduces costs and gain efficiencies of the cloud without sacrificing transparency