RightNow Knowledge Foundation

Infuse knowledge from your entire ecosystem, delivering consistency across every touch point, while self-learning from every interaction.

Knowledge Foundation is a blending of collaborative knowledge management software technology, with social crowd sourced insights for multi-channel consistent delivery.

Business Challenges

  • Disparate data repositories resulting in silos of knowledge
  • Incomplete, missing and outdated knowledge
  • Manageability of harvesting “social” knowledge
  • Inconsistent knowledge and knowledge workflows

Features

  • Intelligent Authoring: Scale your subject matter expertise
  • Social Collaboration: Ever green content at the lowest cost of service
  • Total Access: Multi-channel consistent information exchanges
  • KCS Verified v4: Implement and support the KCS methodology

Benefits

  • Lower cost of service and maintenance of knowledge
  • Increase customer satisfaction and loyalty
  • Improve efficiency and productivity
  • Scale knowledge harvesting and maintenance