RightNow Knowledge Foundation
Infuse knowledge from your entire ecosystem, delivering consistency across every touch point, while self-learning from every interaction.
Knowledge Foundation is a blending of collaborative knowledge management software technology, with social crowd sourced insights for multi-channel consistent delivery.
- Disparate data repositories resulting in silos of knowledge
- Incomplete, missing and outdated knowledge
- Manageability of harvesting “social” knowledge
- Inconsistent knowledge and knowledge workflows
- Intelligent Authoring: Scale your subject matter expertise
- Social Collaboration: Ever green content at the lowest cost of service
- Total Access: Multi-channel consistent information exchanges
- KCS Verified v4: Implement and support the KCS methodology
- Lower cost of service and maintenance of knowledge
- Increase customer satisfaction and loyalty
- Improve efficiency and productivity
- Scale knowledge harvesting and maintenance