RightNow App Builder

Nimble, adaptive actions to evolving and maturing needs, requires a tool kit that enables you to get the job done, in-time, every-time, for any interaction.

App Builder enables you to rapidly create, extend, configure, and integrate customer experience applications on the RightNow CX cloud platform or any other system that adapts to your business. Visual design tools, robust open standard APIs, and extensible objects enable change to happen rapidly, securely, and cost effectively.

Business Challenges

  • Costly ongoing professional service engagements
  • Evolving integrations and customizations
  • Limited proprietary closed architectures
  • Clumsy design tools with steep learning curves
  • Restricted APIs connected to mission-critical systems


  • Custom Object Designer: Database extensibility
  • Add-In Framework: Agent Desktop extensibility
  • Connect: Robust WSDL and PHP APIs
  • Experience Designers: For Web, Social, and Contact Center


  • Rapidly adapt to evolving business needs
  • Easy to learn and simple to maintain
  • Scale your extensibility and customizations
  • Securely connect to internal and third-party systems
  • Visually design experiences with drag-and-drop ease