RightNow Solutions by CPI

RightNow is helping rid the world of bad experiences one consumer interaction at a time, eight million times a day.

RightNow CX Suite


RightNow CX, the customer experience suite, helps organizations deliver exceptional customer experiences across the web, social networks, and contact centers, all delivered via the cloud. With more than eight billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2000 organizations around the globe.

 

 

RightNow Contact Center Experience

Improve the consistency of your customer service across phone and multi-channel interactions. Find out how RightNow Contact Center solutions can help you.

RightNow Contact Center Experience delivers superior customer experiences consistently across phone and multi-channel interactions, while maximizing agent productivity, lowering costs, and driving revenue.

RightNow Web Experience

Deliver Great Customer Experiences

RightNow Web Experience allows consumers to engage with you when they want, through the channel they prefer. It uses your organizations’ knowledge and subject matter experts to empower consumers to research, purchase products, and resolve issues online with or without agent assistance. It also preserves interactions across all communications channels, so organizations have a single view of the consumer.

RightNow Social Experience

Connect with Passionate Customers

These days, customers have all the power. Their voices shape your message. Their opinions drive your sales. Their passion defines your brand. And the vast majority of their conversations are happening beyond your organization’s reach—out in the social web. It’s time to make those conversations an integral part of your customer experience.

RightNow Engage

Integrate your service, sales, marketing, and feedback functions with external channels your customers use.

RightNow Engage provides deep customer insights and enables proactive, relevant customer communications that build loyalty and drive revenue across web, social, and contact center experiences.

RightNow Cloud Platform

In this complex ever-changing world every interaction matters.

To deliver customer experience excellence you need to rapidly adapt to evolving business needs, provide consistent and insightful interactions, and have the confidence of proven, reliable delivery. That’s why RightNow built their Cloud Platform.