Learn How INFBI Successfully Enabled All of Their Customer Service Representatives to Work From Home.
Increasing productivity by 10 - 15% and reducing turnover by 30%
Could your contact center benefit from the cost savings, productivity gains, and increased employee satisfaction of a work-at-home customer service model? Are you wondering what hurdles you need to overcome to make it a reality? Learn how Darrin Walton (API, AU, CIC Executive Director, P&C Operations) of Indiana Farm Bureau Insurance revolutionized his customer service center by enabling all of his representatives to work from home.
Important lessons you will learn in this whitepaper
- How to sell your executive team on a work-at-home CSR program
- Productivity and retention impact of a work-at-home CSR program
- Specific HR and Legal issues that INFBI overcame
- Ideas for keeping your remote workforce motivated and connected
Download this whitepaper today to learn how you can harness the benefits of enabling your customer service representatives to work from home.