Resources

 

Whitepaper: How to Enable Your Contact Center Agents to Work From Home

See how INFBI increased CSR Productivity 10-15% and Reduced Turnover by 30%

The work-at-home (WAH) model for customer service representatives (CSRs) is gaining recognition for helping companies reduce costs, increase flexibility and improve...

Case Study

MJ Insurance Uses CPI-Engineered Interactive Intelligence Enterprise IP Telephony Solution to Increase Employee Productivity and Improve Service

Case Study

CPI centralizes 11 United States Coast Guard IT Service Centers

See how CPI helped the United States Coast Guard reduce technology maintenance and support costs, increase operational efficiency, streamline support processes, and increase operational support.

CPI's Blog

Read what CPI's subject matter experts have to say on the communication evolution.

Keep up-to-date with what is happening with the contact center, unified communications, social media, and industry trends.

CPI's Interactive Intelligence Blog

Our Interactive Intelligence engineers at CPI created this Blog just for you.

We hope this helps you stay informed and up-to-date on the latest technical information regarding your Interactive Intelligence solution.

CPI's Avaya Blog

Our Avaya engineers at CPI created this Blog just for you.

We hope this helps you stay informed and up-to-date on the latest technical information regarding your Avaya solution.