See how INFBI increased CSR Productivity 10-15% and Reduced Turnover by 30%
The work-at-home (WAH) model for customer service representatives (CSRs) is gaining recognition for helping companies reduce costs, increase flexibility and improve...
MJ Insurance Uses CPI-Engineered Interactive Intelligence Enterprise IP Telephony Solution to Increase Employee Productivity and Improve Service
CPI centralizes 11 United States Coast Guard IT Service Centers
See how CPI helped the United States Coast Guard reduce technology maintenance and support costs, increase operational efficiency, streamline support processes, and increase operational support.
Read what CPI's subject matter experts have to say on the communication evolution.
Keep up-to-date with what is happening with the contact center, unified communications, social media, and industry trends.
Our Interactive Intelligence engineers at CPI created this Blog just for you.
We hope this helps you stay informed and up-to-date on the latest technical information regarding your Interactive Intelligence solution.
Our Avaya engineers at CPI created this Blog just for you.
We hope this helps you stay informed and up-to-date on the latest technical information regarding your Avaya solution.