Day 1

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Lesson 1.

Introduction to the Avaya IP Office Telephone System

No Videos

Lesson 2.

System Access and Programming 

Link to Videos Local System Access
Remote System Access (RAS)
Using the IP Office Manager Application Program

Lesson 3.

Extension and User Data

Link to Videos System and Extension Programming
User Data

Day 2

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Lesson 4.

System Features

Link to Videos System Directory/Speed Call
Hunt Groups
User and System Short Codes

Lesson 5.

Moves, Adds, and Changes (MAC's)

Link to Videos Adding Users and Changes
Moving Telephones

Lesson 6.

Troubleshooting Analog, Digital, and VoIP Phones

Link to Videos Using System Status
Troubleshooting Telephones

Day 3

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Lesson 7.

Analog Trunking

Link to Videos Ground and Loop Start Trunks

Lesson. 8

Digital Trunking

Link to Videos PRI Universal Trunks

Lesson 9.

Public Address Systems

Link to Videos Internal and External Paging

Lesson 10.

Automatic Route Selection

Link to Videos Time Profile Configuration
Incoming Call Routes

Day 4

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Lesson 11.

Voice Mail

Link to Videos Adding Voice Mailbox for Users

Lesson 12.

Auto Attendant Features

Link to Videos Auto Attendant

Lesson 13.

System Recovery & Hardware Maintenance

Link to Videos System Backup
System Restore