Introduction - Interaction Supervisor "Did You Know" Video Training Series

Interaction Supervisor Serves Up 7-Course Call Center Feast

Learn how to become an Interaction Supervisor power user. Contact Centers run on three things: Good food, people and data. We’re going to use a 7-course call center “feast” to teach you how Interaction Supervisor helps you manage your people and monitor the data you need each day. When we’re finished, it’s our goal for you to be a power user of Interaction Supervisor. What are those 7 courses?

 

1) A Tour of Interaction Supervisor

Quick overview and steps for creating views

Our first course is something sweet. We’re starting with a tour of the software. Then, see how to create multiple views showing information about...

2) Interaction Supervisor Queue Views

What’s Cooking in Your Queues? See the ONE queue view you can't live without.

You know there is always work “simmering” in your queues. In this video, we show you THE view that allows you to monitor the real-time performance of the work. Here’s where...

3) How to Monitor Contact Center Agents

Here’s the tool to help track your most essential resource – your people

You know there is always work “simmering” in your queues. In this video, we show you THE view that allows you to monitor the real-time performance of the work. Here’s where...

4) How to Check the Health of Your ININ Servers

Learn about the fuel that helps keep your system running effectively

Most contact center folks don’t ever give thought to the health of their servers. We count on our IT staff to do that for us. In this episode, we show you several of the critical tools that monitor your server’s health. Grab your system administrator...

5) Setting Alerts and Answering Assistance Requests

What’s popping up on your screen today?

Did you know Interaction Supervisor can alert you when some- thing’s going wrong? Did you know it can send messages to your agents automatically? Did you know that your agents can use assistance requests to...

6) How to Run Interaction Supervisor Reports

Numbers, numbers, numbers

We all count on data out of our systems to manage our centers. In this video, we show you the “historical reports” view. We also provide details on how to run and export your critical data from...

7) Interaction Supervisor Advanced Features

Custom columns, custom parameters and more...

The final course of our call center 7-course feast is dessert. This video features the “high-sugar rush” of powerful features you can use to customize your...