On-demand, professional, end-user training on Interaction Supervisor.

Contact Center Leaders are under ever-increasing pressure to do more with less. You are challenged to balance excellent customer service that is provided in a timely way, with fewer people than ever before. You can't achieve that balance without clear insight into what's happening in your center. Interaction Supervisor is the tool that helps you gain that insight. It's our goal to make you a power user of Interaction Supervisor and have a bit fun while you are doing it.

Interaction Supervisor Training GuideWhat you will get:
We will send the video-series guide as well as a disk that includes copies of the entire 7-part video series. In addition, you are more than welcome to upload these videos to your company's intranet to share with your colleagues.

Topics covered in the Interaction Supervisor Video Training series:

  • A Tour of Interaction Supervisor
  • Quick overview and steps for creating views
  • Learn what's cooking in your queues
  • Learn how to track your most essential resource - your people
  • Learn how to check the health of your Interaction server
  • Learn how to set alerts, send messages, and answer assistance requests
  • Learn how to run reports
  • Advanced Features of Interaction Supervisor

Get Your Interaction Supervisor Training Videos Today!

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Before this video series, we only had static screen shots and written pages for training our new call center reps. This made training difficult... Now, we can show our reps how to use their clients through this intuitive and well-structured series of videos.
""These Videos are Great!" – Mike Pirone

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