Powerful All-In-One SIP and IP Communication Platform
Increase the efficiency of your call center agents and supervisors with an all-in-one Customer Interaction Center platform by Interactive Intelligence.
Get Work Done...Fast
Automatically prioritize and route work to qualified, available workers with Interaction Intelligence’s Interaction Process Automation.
One solution for real-time Contact Center keyword and phrasespotting, recording, supervisory monitoring,and threshold alerts
Interaction Analyzer provides a cost effective solution that puts intelligent realtime speech analytics within the reach of any contact center or enterprise. The Interaction Analyzer application is built as part of the Interactive Intelligence Customer Interaction Center® (CIC) all-in-one suite of products, which makes it quick and easy to deploy leveraging the CIC architecture.
Sip-Based Outbound & Blended Predictive Dialer
Interaction Dialer pre-integrates to the Interactive Intelligence Customer Interaction Center® (CIC) contact center platform from Interactive Intelligence for predictive dialing versatility as well as unmatched performance.
Intelligent Multi-Site Call Routing Solution
In one seamless solution, Interaction Director communicates in real- time to all registered CIC servers, gathers data relevant to queues, users, workgroups, skills, etc.
Intelligent Customer Feedback Management
Interaction Feedback lets you create and manage post-call surveys that invite a customer’s view of your organization and service as a whole.
Multimedia recording, screen recording, scoring, storage and file management in one complete solution
Interaction Recorder lets you simplify quality assessment processes using its innovative scoring features, and facilitate score measurement and compliance practices for agents and teams with its out-of-the-box reports.
All-In-One Workforce Management Software
By leveraging CIC’s multimedia platform and historical ACD data, Interaction Optimizer generates forecasts based on specified dates, media type, skill sets, and configurable time units — functionality that WFM product integrations from separate vendors can’t achieve.
Know more about your customers to deliver service that earns their loyalty and wins more business
Interaction Tracker 4.0 is an intelligent solution to track individuals, contact information and interactions more precisely — and ensure that every person in your company has exactly what they need to make each customer know they’re important.
Interaction Web Portal (IWP) seamlessly integrates with the Interactive Intelligence Customer Interaction Center® (CIC) to give decision-makers an open window into the CIC system and every detail of their business and customer service operations.
With IWP, stakeholders outside the contact center are able to view nearreal time statistics, pull historical reports, hear live agent calls, and listen to streaming call recordings — all of which can be done anytime, anywhere, using secure web access.
Affordable, Premise-Based Conferencing Solution
No more high cost outsourced conferencing! Interaction Conference is a viable option for an enterprise of any size—an Interactive Intelligence solution.
Single-Vendor SIP Capability
Implement a fully-integrated SIP solution for IP communications from ONE vendor using Interactive Intelligence Interaction Gateway.
Remote Monitoring for Interaction Center Solutions
Interaction Monitor goes on to ensure optimum, ongoing performance from your Interactive Intelligence solution by ensuring services continuity, even when your IT staff is off the clock.
One easy-to-use solution for Web Self-Service, E-mail Response Management and Knowledge Management
Simplify your knowledge management, email response management and web self-service processes with e-FAQ. A solution of Interactive Intelligence.