RightNow Integration with the Interactive Intelligence Platform

Our integration with RightNow Technologies provides call control within the RightNow interface. This allows for agents to make and take calls without ever leaving the application that they are working from.

Some of the features available from the RightNow interface: 

  • Click to dial
  • Call pickup
  • Disconnect
  • Hold
  • Transfer
  • Conference

This integration also provides screen pops for phone interactions.
Contact information will automatically pop into the RightNow client if matching data is already entered in their system. If there is no matching data, the agent will have the ability to add the information during the transaction, immediately below the call control bar.