Onyx Integration with the Interactive Intelligence Platform

The Interaction Center Application Connector for the Onyx Enterprise Portal provides for screen-pops and embedded call control within the Onyx Portal. We support Onyx 4.X, 5.X, and 6.X

Features:

ActiveX: The Interaction Center Application Connector for Onyx Enterprise Portal is an “always on top” ActiveX object which is inserted into a static frame in the Onyx user interface. The connector provides the following functionality:

Screen Pops: When a call is alerting at the client, the connector will pop

Call Controls: Pickup Call - Release Call - Make Call - Place Call on Hold - Blind Call Transfer - Consultative Call Transfer – Conferencing