HEAT Integration with the Interactive Intelligence Platform
The IC Integration with HEAT provides screen pop integration between Interactive Intelligence Customer Interaction Center (CIC) and HEAT. We currently support Heat versions 7.X & 8.X.
Configurable Screen Pops: The following functions will be enabled in the HEAT DDE Server. The data for these values is collected as the interaction is being processed by CIC. When the value is passed to the desktop, the HEAT Application Connector will pass the data to HEAT and the screen pop pre-filled with data.