CRM Integrations with the Interactive Intelligence Platform

Take a look at the out-of-the-box CRM integrations with the Interactive Intelligence Platform

 

Salesforce.com Integration with the Interactive Intelligence Platform

The Salesforce integration from Interactive Intelligence adds robust interaction functionality within the Salesforce user interface to improve the customer service process, highlighted by intuitive desktop call control and presence management.

Integration offerings include an ACD version for screen-popping in a contact center, and a lower cost non-ACD version for business users.

Astute Solutions Integration with the Interactive Intelligence Platform

Astute Solutions’ CRM, knowledge management and contact center software and services help companies build and strengthen customer relationships while creating significant value through each interaction.

Seamlessly join the advanced customer relationship management (CRM) functionality of the Astute's ePowerCenter solution with Interactive Intelligence's Customer Interaction Center.

Onyx Integration with the Interactive Intelligence Platform

The Interaction Center Application Connector for the Onyx Enterprise Portal provides for screen-pops and embedded call control within the Onyx Portal. We support Onyx 4.X, 5.X, and 6.X

Pickup Call - Release Call - Make Call - Place Call on Hold - Blind Call Transfer - Consultative Call Transfer – Conferencing

Remedy Integration with the Interactive Intelligence Platform

The IC Integration with Remedy provides screen pop integration between Interactive Intelligence Customer Interaction Center (CIC) and the Remedy Action Request System. We currently support Remedy versions 4.x-7.x.

The connector is built to receive data about a call from the Interaction Center, e.g.customer account number. This data is then used to execute a screen automation macro that has been programmed into the Remedy Client.

Siebel Integration with the Interactive Intelligence Platform

The IC Integration with Siebel combines the functionality of the Interaction Center’s Client into the Siebel Web or Thin Client. Currently we support version 7.x & 8.x.