Interactive Intelligence 3rd Party Integrations

Interactive Intelligence Integrations with RightNow Technologies, Microsoft, Buzzient and other CRM solutions

 

 

RightNow Integration with the Interactive Intelligence Platform

Our integration with RightNow Technologies provides call control within the RightNow interface. This allows for agents to make and take calls without ever leaving the application that they are working from.

Contact information will automatically pop into the RightNow client if matching data is already entered in their system. If there is no matching data, the agent will have the ability to add the information during the transaction, immediately below the call control bar.

Microsoft Integrations with the Interactive Intelligence IC Platform

See Microsoft Lync, Dynamics GP, and Dynamics CRM integrate with the Interactive Intelligence platform

Give Lync 2010 users a single interface from which to call other users and originate conference calls between any Lync 2010 User Interface, Interaction Client, or external party. Users additionally have the ability to transfer, record and create conference calls on-demand.

CRM Integrations with the Interactive Intelligence Platform

Take a look at the out-of-the-box CRM integrations with the Interactive Intelligence Platform

Buzzient Enterprise Integration with the Interactive Intelligence Platform

Comprehensive Social Media Monitoring

Many contact centers today are looking for an intelligent solution for connecting into social networks. The Buzzient integration from Interactive Intelligence provides organizations with a single source for searching social sites, as well as monitoring mentions of their company or brand on Twitter, Facebook, LinkedIn, blogs and forums.