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Archive
2013
2012
January (2)
Customer Interaction Center: How to Create a New User
How to Customize CIC Hold Music
March (1)
Precautions to Prevent Your Interactive Intelligence System from being Hacked
April (1)
How to Create a Shared Station Appearance in Interactive Intelligence's Interaction Center
May (1)
How to Manage System Schedules in ININs Interaction Center
June (2)
Interaction Mobilizer - Interactions 2012 ININ Conference Report
Interaction Analyzer and the Value of Speech Analytics - Interactions 2012 Conference Report
October (1)
How to Get ININ's Customer Interaction Center (CIC) on Your iPhone Today!
2011
January (6)
Troubleshooting Interaction Attendant (part 3)
How to Remotely Manage Interaction Attendant Audio Files
Troubleshooting Interaction Attendant (part 2)
Troubleshooting Interaction Attendant (part 1)
Make Sure You Put Interactive Intelligence's "Interactions' 11 Global User Forum" on Your Calendar
A New Year Brings New Resolutions, New Opportunities and - in our case- a New Person We Want You to Meet!
March (3)
Interaction Center 3.0 Service Update 11 Released by Interactive Intelligence
Interaction Supervisor - What You Need to Know About Queue Views
Introducing CPI's Interaction Supervisor Video Training Series
April (2)
The First Stop in Call Troubleshooting in Interactive Intelligence Environments
How to Monitor Contact Center Agents Using Interaction Supervisor - A Video Training Guide
June (4)
ININ CIC 2.4 End-of-Life Extended
Interactive Intelligence Announces Release of SU12
Securing ININ's Interaction Center Against Toll Fraud
ININ Unwraps Details on CIC 4.0 (a.k.a. four.o)
July (1)
Managing Call Flow Schedules in ININ's Interaction Center
August (2)
Back to School...in Interactive Intelligence Style
Avoid Unintended: Consequences Coaching for ININ Power Users
November (1)
Don Brown and the Future of Customer Service Technology
2010
January (1)
What happened to Enterprise Interaction Center
February (2)
How To Configure Interactive Intelligence Client Logging
How-to-Find-an-Interactive-Intelligence-Call-ID
March (1)
How to Customize Queue Views in Interaction Supervisor
April (4)
A Tour of the Interaction Client
Are You Taking Advantage of the Power of the Interaction Client? (part 1-2)
Top 6 Interactive Intelligence Call Center Reports
How to Provision Polycom Phones in Interaction Center 3.0
May (6)
Recording, Parking, and Camping with the Interaction Client (part 9)
Transferring and Conferencing with the Interaction Client (part 8)
Basic Call Control with the Interaction Client (Part 7)
5 Ways to Place a Call from the Interaction Client (part 6)
How to Customize the Interaction Client to Your Unique Needs (part 10)
Managing Your Presence in the Interaction Client (Part 4)
June (4)
Interaction Process Automation (IPA)
Advanced Features of the Interaction Client (part 12)
Working Remotely with the Interaction Client (part 11)
Managing Directories in the Interaction Client (part 5)
September (2)
How to Use Monitored Appearances in the Interaction Client
Adding Context to Transferred Calls with the Interaction Client
October (2)
Interaction Optimizer Update From the Interactive Intelligence Partner Conference
6 Key Developments to Expect in Interactive Intelligence CIC 4.0
November (4)
Customizing Interaction Center
Interactive Intelligence Releases IC 3.0 SU10
Interactive Intelligence Development Licensing is FREE
Interaction Recorder Update from the Interactive Intelligence Partner Conference
Syndication
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Video
CPI's Interactive Intelligence Blog
How to Create a Shared Station Appearance in Interactive Intelligence's Interaction Center
posted by
David Currier
|
Comments (0)
In this video, you will learn step by step how to create a shared station appearance in
Interactive Intelligence's
Interaction Center
.
Read more >
Customer Interaction Center: How to Create a New User
posted by
David Currier
|
Comments (0)
In just one and a half minutes, this video will teach you how to create a new user in
Interactive Intelligence
Customer Interaction Center
3.0.
Read more >
