Reporting / Analytics | CPI's Interactive Intelligence Blog

New Features Included in Interactive Intelligence CIC 2015 R4

Gavin Waggoner You may have noticed an increase in the frequency of CIC releases. This is in keeping with Interactive Intelligence’s new development model which includes faster and higher quality release cycles. In this blog I’d like to highlight the latest release, CIC 2015 R4 which was made available on August 11, 2015.

6 Key Developments to Expect in Interactive Intelligence CIC 4.0

Kory Salem

Highlights from the Interactive Intelligence Partner Conference in San Antonio, Texas

Our ININ team, several who contributed their insights to this article (Ruth Lochary, David Currier, David Clark) just returned from the ININ partner conference last week and wanted to share a few highlights on where the platform is headed.

Top 6 Interactive Intelligence Call Center Reports

Ruth Lochary

Interactive Intelligence offers 100+ reports out of the box...

Where do you begin?

Here is a video guide on our top 5 (plus 1). These include all the stats that a contact center manager needs!