Interaction Recorder | CPI's Interactive Intelligence Blog

New Features Included in Interactive Intelligence CIC 2015 R4

Gavin Waggoner You may have noticed an increase in the frequency of CIC releases. This is in keeping with Interactive Intelligence’s new development model which includes faster and higher quality release cycles. In this blog I’d like to highlight the latest release, CIC 2015 R4 which was made available on August 11, 2015.

Interactive Intelligence Announces Release of SU12

Ruth Lochary Interactive Intelligence released SU12 for its CIC 3.0 platform on Friday. We wanted to get a quick blog post out to let you know what you will find in SU12. Here are some highlights:

Interaction Recorder Update from the Interactive Intelligence Partner Conference

Ruth Lochary As I mentioned in my last blog post, I recently attended the Interactive Intelligence Partner Conference.   It was a great conference and I want to give you an update on what I learned.  The focus of this post is Interaction Recorder.